Client support

Help articles for the questions we get most.

Short, step-by-step guides for common client questions about email, webmail, DNS and domain moves. Bookmark the ones you need, or share the link with anyone on your side handling the setup.

Rather email a human?

Send us the exact error message or screenshot and we’ll come back with the fix. Most replies land within a few business hours.

support@itdesign.co.za

Inbox quota, webmail and automated replies.

Mailbox full

Stop your email program leaving copies of every message on the server.

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Mailbox quota warning

Clear the server-side mailbox from webmail in five steps.

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Webmail access

Log into your email from any browser, anywhere in the world.

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Auto-responders

Send a pre-written reply automatically — out-of-office or holiday cover.

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Email forwarding

Forward a copy of every incoming message to a second address.

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Hosting & domains

DNS records and domain moves.

Admins only

DNS pointing

Point a domain at IT Design hosting. Technical reference for server admins.

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Domain transfer

Move your domain to IT Design — the full six-step process with timing windows.

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Cannot find what you need?

Email us — we’ll come back to you personally.

Send us the exact error or a screenshot and we will get back to you with the fix. Most replies land within a few business hours.

support@itdesign.co.za · +27 (0)41 360 5959