Stop losing clients to a website that doesn’t work.

FAQ

Honest answers, no agency-speak.

• How long does a website take to build?

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  Every project is unique — there is no fixed turnaround we quote off a list. The first meeting is for listening: who you serve, what the site has to do commercially, where the gaps are. From there, we shape a brief we can honestly cost and timeline. Once the brief is locked, the schedule is locked in writing — and you always know where the project stands.

• What platform do you build on?

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  Nova-Web — our own platform, built in-house and used across every site we ship. It is not WordPress, Joomla, Drupal or any other open-source CMS. We deliberately don’t build on open-source systems, because the security discipline, the performance discipline and the SEO discipline we hold ourselves to on Nova-Web isn’t possible when the platform is a plugin marketplace anyone can edit. eCommerce builds run on Shopify or Nova-Store, depending on the use case. Read more about Nova at /it-design-2026/ai.

• I have a WordPress (or Joomla / Wix / Squarespace) site already — can you rebuild it on Nova-Web?

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  Yes — no worries. We rebuild regularly from WordPress, Joomla, Drupal, Wix, Squarespace, custom builds and older platforms onto Nova-Web. The rebuild includes 301 redirects to preserve search rankings, so the SEO equity earned over years on the old site is carried through to the new build, not lost. Losing rank in a replatform is the most expensive mistake a business can make — we engineer the migration so it doesn’t happen.

• Can you guarantee Google rankings?

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  Nobody can — and Google says so itself. Google’s own documentation states that "Google doesn’t guarantee that it will crawl, index, or serve your page" and that "Google doesn’t accept payment to crawl a site more frequently, or rank it higher." Any agency that promises specific rankings or specific timelines is making a claim Google itself does not back. What we can guarantee is the strongest possible technical foundation — Core Web Vitals, schema, mobile-first, fast — so when content and authority compound, the site is ready. We anchor every Google-related claim to Google’s own documentation. That is what being a Google Certified Partner means.

• Will my website work on mobile?

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  Yes — every site is mobile-first by default. Over 70% of South African visitors and 60% of UK shoppers arrive on mobile. We design for the small screen first, then scale up.

• Will I really get my own data and access?

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  Yes. You own the site, the hosting, the Google Analytics account, the Search Console account and every credential we touch. No middleman, no filtered dashboards. The clients in our 110+ five-star reviews all keep their own data — it is non-negotiable for us.

• How do you decide what the site needs to do?

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  We start with one question and only one: how do we get you found, connect with your real buyer, win the rank, and turn that into sales and leads. Every design decision, every page, every form, every call-to-action gets measured against that single yardstick. Nothing on the page exists unless it serves it.