Email · Forwarding

Forward your email to another address.

Email forwarding sends a copy of every incoming message in your inbox to a second email address. It is a useful safety net when you are away for an extended period and want a colleague to keep an eye on your account.

Forwarding stays active until you switch it off, so remember to delete the rule when you are back. It also pairs well with an auto-responder for proper out-of-office cover.

Handing off a sealed envelope — forwarding mail to another address

How it works

The basics

Your original inbox still receives the email. Forwarding makes a copy of every incoming message and sends it to the second address you nominate.

Anything the second person does with the forwarded copy does not affect your original inbox. So if they reply or delete the forwarded message, your own copy is untouched.

Set up email forwarding

  1. Open a browser

    Open any modern browser (Chrome, Edge, Firefox or Safari) on a device that is connected to the internet.
  2. Go to webmail

    Visit webmail.itdesign.co.za in the address bar and press Enter.
  3. Sign in

    In the login popup, type your email address into the User name field, your password into the Password field, and press Enter.
  4. Open the forwarders panel

    Click your email address in the top-right of the screen, then choose Forwarders from the menu.
  5. Add a new forwarder

    Click the Add Forwarder button. Any forwarders already in place are listed on this screen — you can delete a rule by clicking its link.
  6. Enter the target email

    Type the second email address into the field. This is where copies of every incoming message will be sent.
  7. Confirm it is working

    A confirmation message will tell you the forwarder is active. Ask someone to send you a test email and check that it arrives in both your inbox and the forwarded address.

Stays active until you remove it

Forwarders keep running until you go back to the same screen and delete them. Add a reminder so it does not stay on past the date you needed it.

Tip

Pair forwarding with an auto-responder so the sender knows their message is being seen, and the colleague who receives the forwarded copy can step in if needed.

Still stuck?

Get a real human on it.

Send us the exact error or screenshot and we will get back to you with a step-by-step fix. Most replies land within a few business hours.

support@itdesign.co.za · +27 (0)41 360 5959

Email forwarding — IT Design client support | IT Design